Technical Services Assistant

Part-time to Full-time position supporting and reporting directly to the Technical Services Manager to provide exceptional customer service to all LR Hines Consulting clients and prospective clients.  

Duties:

1. Answer inbound client support phone calls.
2. Troubleshoot and resolve client technical issues.
3. Document error resolutions for future reference.
4. Install system hardware and software at customer sites.
   
5. Assist with research and implementation projects as directed by the Technical Services Manager.
6. Provide assistance as needed to the Project Manager, Sales personnel, and Company Administrators.
7. Conduct research and provide input to support project development.

Abilities:

Applicants should possess excellent customer service abilities and strong written and verbal communication skills.  Applicants should have the ability to multi-task in a variety of different areas including handling customer service and technical tasks simultaneously.  Applicants must be self-motivated and highly disciplined.

Knowledge:

Required:

Applicants should have knowledge of the functions and operations of computers, both server and workstation, commercial computer software including database software, and of local area networks (LANs), including hardware/software installation.  Applicants should also possess an understanding of general principles of office automation, and computer systems analysis; a variety of hardware, and operating systems.

Optional:

Also desirable would be knowledge of Visual Basic scripting, SQL Server and associated query language, HTML, and Website design.


Work Environment:

Applicants accepted for this position will be expected to manage and track their time to provide management with detailed accountability for hours billed.  Work may be conducted on site with clients, at the LR Hines Consulting corporate office, satellite offices, or at the employee’s home office as determined by management.  Occasional travel will be required and sometimes overnight.  Travel by means other than automobile will be provided by and at the discretion of management.  Travel by automobile may be provided or reimbursed at management discretion.